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AI Agent · LangChain · Built for Taiwan

Taiwan AI Agent Development: Custom Agents That Operate ERP / CRM / LINE

TriloAI builds AI agents that can actually operate ERP, CRM, LINE, email, and databases. Not chat-only — an agent that gets things done: looking up orders, replying to customers, sending quotes, updating the CRM, following up on leads, and dispatching work.

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The Short Answer

A chatbot that talks and an AI agent that acts are two very different things. TriloAI builds custom agents with LangChain / OpenAI Function Calling / Gemini Tool Use, granting them permission to operate your ERP, CRM, LINE, email, and database. They can automatically look up orders, reply to customers, send quotes, update the CRM, follow up on leads, and dispatch work — with human approval gates to control risk. Live in 2-8 weeks.

  • ▸Tech stack: LangChain, LangGraph, OpenAI, Gemini, Anthropic, and vector databases (pgvector / Pinecone).
  • ▸Tools the agent can operate: ERP / CRM / LINE / email / databases / calendars / webhooks.
  • ▸Safety: human approval gates, activity logs, tiered permissions, and rollback capability.

Systems the Agent Can Operate

TriloAI has integrated every system listed below in production

OpenAI GPT-4 / 4o / 5Anthropic ClaudeGoogle GeminiLangChain / LangGraphSupabase / pgvectorPinecone / WeaviateLINE Messaging APIHubSpot / Salesforce / PipedriveSAP B1 / Odoo / Digiwin (API layer)Gmail / OutlookGoogle CalendarNotion / Slackn8n (orchestration layer)

Implementation Process

01

Focus the Use Case

Select 1-3 high-value use cases rather than trying to do everything at once.

02

Design Tools and Data Access

Decide which tools the agent can call, what data it can read, and what it must never do.

03

Build RAG

Vectorize product manuals, SOPs, and FAQs to give the agent a knowledge base.

04

Human Approval Gates

Sensitive actions (sending emails, modifying orders) require human confirmation, with a full activity log.

05

Launch and Evaluate

Use LangSmith to continuously measure success rate and optimize monthly.

Results from Taiwanese Deployments

All cases are anonymized real deployments; figures are rounded

Auto parts tradingTaipeiLive in 5 weeks

Pain point: Customers asked about specs, stock, and quotes over LINE, and reps were replying late into the night.

Systems integrated

LINEOdooHubSpotpgvector

Measured results

  • ✓ 80% of inquiries auto-answered by the agent
  • ✓ Reps save 3 hours a day
  • ✓ Quote turnaround down from 2 hours to 5 minutes
B2B SaaSHsinchuLive in 4 weeks

Pain point: Customers kept asking about technical docs and setup guides, constantly interrupting engineers.

Systems integrated

SlackNotionHubSpotOpenAI

Measured results

  • ✓ 65% of L1 support resolved automatically
  • ✓ Engineer interruptions -70%
  • ✓ Customer CSAT +12 points
E-commerce brandTaichungLive in 3 weeks

Pain point: A flood of Meta ad DMs meant response speed determined the close rate.

Systems integrated

LINEMeta MessengerShopifyGemini

Measured results

  • ✓ Median reply time cut from 4 hours to 1 minute
  • ✓ DM-to-order conversion +24%

Frequently Asked Questions

What's the difference between an AI agent and a chatbot?

A chatbot only replies; an AI agent takes action — looking up data, operating systems, logging records, sending messages — and can ask a human to confirm when needed.

Could it give wrong answers or take the wrong action?

TriloAI applies three layers of protection: knowledge-scoped RAG, a tool whitelist, and human approval gates for sensitive actions. Every action is auditable and reversible.

Will our data be used to train OpenAI's models?

Calls made via API key are not used for training. If required, we can switch to Azure OpenAI, Gemini Enterprise, or a self-hosted open-source model.

What company size is this for?

SMEs with 500+ repetitive conversations a month, or those looking to replace L1 support / sales FAQ handling.

How long does it take to launch?

A single use case takes 2-4 weeks; multiple use cases with human approval gates take 6-8 weeks.

How is pricing structured?

A setup fee plus a monthly maintenance fee and pass-through LLM token costs. See /pricing for ranges.

Let an AI Agent Take Repetitive Work Off Your Team's Plate

Book a free 30-minute diagnostic call and TriloAI will help you identify the workflow most worth handing to an agent.

Book Your Free 30-Min Assessment