Terms for Using TriloAI Services

Welcome to AI automation consulting from TriloAI ('we', 'us'). By browsing this site, booking a consultation, or using any of our services, you confirm you have read, understood, and agree to these Terms.

If you do not agree to any part of these Terms, please stop using the site and related services. We reserve the right to update these Terms at any time; updates are published on this page and continued use constitutes acceptance.

TriloAI provides the following core services:

• AI automation consulting: pain-point diagnosis and automation recommendations for business workflows
• n8n workflow build: design, develop, and deploy n8n automations
• LINE AI chatbot: build and operate NLP-capable LINE Official Account bots
• GEO optimization: improve brand visibility in generative AI search engines
• AI Voice agents: voice interaction systems and call-center automation
• Training: n8n, LINE API, and AI tool training plus knowledge transfer

All services are custom projects; actual deliverables follow the signed quote or contract. We do not guarantee specific business outcomes (e.g., revenue growth, cost reduction percentages) but commit to professional execution.

We provide a free first 30-minute consultation to scope your needs and assess automation feasibility:

• Consultation content is informational and does not constitute legally-binding technical specs or commercial commitments
• Post-consultation quotes are valid for 30 days; lapsed quotes require re-evaluation
• Once both parties confirm a quote, it converts into a binding project contract
• We reserve the right to decline any project without explanation

Payment follows the contract, typically in stages:

• Pre-kickoff: 30%–50% deposit
• Mid-project: milestone-based payments
• Delivery: final payment on acceptance
• Ops: monthly or annual per contract

TriloAI is a US-registered company; fees are priced in USD with TWD, HKD, EUR, GBP, JPY, SGD, CNY, and other major currencies accepted. We issue an international Invoice/Receipt as your expense record; as a US-registered company, TriloAI cannot issue a Taiwanese unified invoice. If payment is more than 15 days overdue, we may suspend service until settled.

IP ownership for deliverables:

• Custom workflows and code: ownership transfers to the client upon final payment
• n8n workflow JSON: client may use perpetually on their own n8n instance
• LINE Official Account and settings: belong to whoever owns the account
• Generic modules and tool libraries: TriloAI retains ownership; client gets a usage license
• Documentation and training materials: per contract, typically perpetual client license

Clients may not resell, sublicense, or publicly share our proprietary tech or methodology. Third-party open-source tools (e.g., n8n) follow their original licenses.

Both parties may access confidential info during collaboration, including but not limited to: business strategy, customer lists, technical details, financial data.

We will not disclose client confidential info to any third party without written consent; use confidential info only as needed for service delivery; and apply reasonable measures to protect it.

Confidentiality obligations remain in force for three years after contract termination.

We strive to provide high-quality service, but assume no liability in the following cases:

• Workflow errors caused by incorrect client-provided data or instructions
• Service anomalies due to third-party failures, policy changes, or outages (LINE, Google, OpenAI, etc.)
• Service interruptions due to force majeure (natural disasters, war, cyberattacks, etc.)
• Issues caused by client failure to follow recommended system maintenance/updates
• Issues caused by client unauthorized modifications to our delivered workflows

In any case, our total liability for a single project does not exceed the amount the client has actually paid for that project.

Either party may terminate under the following conditions:

• Client may cancel unconditionally before kickoff; deposit refunded after deducting incurred evaluation costs
• Mid-project termination: completed milestone payments are non-refundable; remaining portion refunded pro rata
• Material breach by either party, not cured within 14 days of written notice, allows the other party to terminate
• We reserve the right to terminate due to force majeure or long-overdue payments

Upon termination, we will hand over all client-owned data and system settings within 30 days and destroy all copies (subject to legal retention requirements).

These Terms and the parties' contractual relationship are governed by the laws of the Republic of China (Taiwan).

Both parties shall first attempt good-faith negotiation. If unresolved, both parties agree to Taipei District Court as the court of first instance.

If any part of these Terms is held invalid, the remainder remains in effect.