A law firm can take consultation bookings through its LINE Official Account, but the AI can only act as a receptionist, never as a lawyer. It does three things: collects the details a booking needs, schedules the consultation, and says clearly that its replies are not legal advice. It collects four details: the type of matter, contact details, a preferred time, and the opposing party's name so the firm can run its own conflict-of-interest check first. As soon as someone asks a legal question, the AI passes it to a lawyer; it never evaluates the case or predicts an outcome. That way bookings keep coming in even while lawyers are in court.
1. The four details the AI collects
| Detail | Why | How to ask |
|---|---|---|
| Type of matter | To assign the right lawyer | Offer choices: family, labor, criminal, corporate, other |
| Contact details | So a lawyer or assistant can reply | Name, phone number and preferred way to be contacted |
| Preferred time | To schedule the consultation | List the available slots for the person to choose from |
| Opposing party's name | So the firm can run its own conflict-of-interest check | Explain why before asking; it can be left blank if unknown |
Don't ask about the facts of the case on LINE yet. This step collects only the basics a booking needs, and the details of the case wait for the conversation with a lawyer. The less there is to fill in, the more likely people finish, and the chat history doesn't hold sensitive details it doesn't need.
2. What the AI doesn't do
- It doesn't answer legal questions, such as whether something is illegal or whether a case can be won
- It doesn't evaluate the case or say things like your chances look good
- It doesn't predict outcomes or estimate how long it will take or what it will cost
- It doesn't advise people what to do; it only says a lawyer will reply
- It doesn't pretend to be a lawyer: it says up front that it's a booking assistant
These limits aren't overkill. People easily take an AI reply as a lawyer's opinion. A casual it should be fine could make someone think they don't need a lawyer at all. So the AI says less and leaves every judgment to the lawyers.
3. Passing legal questions to a lawyer
People often open with a legal question. The AI's reply needs to do three things: say that a lawyer needs to look at it, say that its reply is not legal advice, and move straight to booking. For example: a lawyer needs to understand your situation before answering this, and my reply is not legal advice; let me book you a consultation, what time suits you? At the same time it flags the conversation and notifies the lawyer or assistant the firm has designated.
4. After the booking
- An automatic confirmation with date, time, and place or online link
- A reminder before the consultation, with the list of documents to bring (the list is set by the firm)
- People can pick a new slot on LINE if they need to reschedule
- Booking details go into the firm's calendar or sheet without retyping
- Opposing party names are passed to the firm so the lawyers can run their own conflict-of-interest check before the consultation
None of this automation changes who is responsible. Confirmations, reminders and rescheduling are handled by the system; whether to take a matter and how to handle it are decided by the lawyers.
5. What to settle before going live
| What to settle | Suggested approach |
|---|---|
| Who gets notified | A designated lawyer or assistant, including who handles things after hours |
| After-hours replies | Say honestly when someone will get back to them |
| Opening message | Say up front that it's a booking assistant and its replies are not legal advice |
| Who can see the details | Only the people who handle bookings |
| When to hand over to a person | A legal question, someone in a hurry, or a request to speak to a lawyer |
The same intake flow works by phone. While lawyers are in court, AI phone answering collects the same four details and notifies the firm, without answering any questions about the case.
The short version
A law firm's AI assistant handles booking only: four details, a scheduled time and a clear note that it's not legal advice, with every legal question going to a lawyer.
Frequently asked questions
- Why ask for the opposing party's name when booking?
- So the firm can run its own conflict-of-interest check before the consultation. If the person doesn't know or would rather not say, it can be left blank and handled by the lawyer at the consultation.
- Can the AI give people a preliminary legal analysis first?
- No. The AI intake we build only collects booking details; it never evaluates a case or predicts an outcome, and every legal question goes to a lawyer.
- What happens when someone messages on LINE after hours?
- The AI still collects details and books a time, and says honestly when someone will reply; the firm decides whether urgent matters notify a designated lawyer.
- Can it connect to the calendar we already use?
- Common tools like Google Calendar and forms connect directly; other systems need checking for a way to connect first. We won't ask you to replace what you use.