Nearby people ask AI and don't find you
Customers ask ChatGPT where to buy hiking shoes nearby, or look for a nearby store on Google Maps, and get other stores, not yours. You also don't know which sites AI uses to decide.
For retail stores
When customers ask AI where to buy nearby your store should be in the answer
TriloAI helps retail stores and multi-location chains in Taiwan with Google and AI search optimization (SEO and GEO), then connects LINE and website AI customer service, inventory sync across POS, ERP and e-commerce platforms, low-stock alerts and daily reports. We first use our own tool, GEO by TriloAI, to check whether 5 AI platforms recommend you, fix your website, Google Business Profile and introductions on other sites based on the report, then re-test with the same questions. Remote service across Taiwan, pricing scoped to your needs, and a free quick scan to start.
GEO by TriloAI · Brand report
SampleDoes AI recommend you?
Mentioned on 1 of 5 platforms
Retail stores · Taiwan
- ChatGPTMentioned
- GeminiNot mentioned
- PerplexityNot mentioned
- Google AI OverviewsNot mentioned
- ClaudeNot mentioned
Fix these 3 first
- Add FAQs to the service page
- Update the map business listing
- Get listed in comparison articles
- Who it's for
- Single and multi-location retailers, brands with physical stores, and businesses selling in-store and online
- What we do
- Google and AI search optimization, plus AI customer service, inventory sync and low-stock alerts
- Pricing
- Scoped to your needs; quote after a free 30-minute consultation
- Try first
- Free ChatGPT quick scan, no sign-up, about 1–2 minutes
When it fits
Sound familiar
Inventory numbers don't match
Your store POS, ERP and online shop each keep separate stock records. The website still shows stock after an item sells out, or the warehouse has stock but the store says it doesn't. Someone has to reconcile and adjust the numbers manually every day.
The same questions repeat every day
Questions about closing time, store location and stock transfers keep coming through LINE and phone calls. Staff reply while handling checkout, and evening messages wait until the next day.
What it does
What you get
Five-platform AI check
Using questions customers actually ask (such as where to buy hiking shoes nearby or baby products with a physical store in Taichung), we check ChatGPT, Gemini, Perplexity, Google AI Overviews and Claude at once to see which stores AI recommends and which sites it relies on.
Website and Google Business Profile
Each store has clear sections for its address, hours, transport and product categories. We complete the official name, categories, hours (including holiday periods and closing days) and photos in Google Business Profile. Multi-location stores use consistent wording, with one shared store-information sheet as the source.
Introductions on other sites
AI often cites comparison sites, blog product reviews, review sites and map listings. From the sites the report shows AI relying on, we find where you're missing or out of date (old address or hours), fill gaps where possible and ask sites with wrong details to correct them.
Inventory sync and low-stock alerts
Connect stock records across POS, ERP and e-commerce platforms so data is entered only once. When stock falls below the safety level you set, the responsible person is notified automatically. Systems such as Digiwin, SAP Business One, Odoo, Shopify, Cyberbiz and 91APP can be connected, with the approach assessed against the integration methods each system makes available.
LINE and website AI customer service
AI customer service on your LINE official account and website answers questions about hours, store locations and FAQs using information you approve. Stock transfers, returns, exchanges and complaints are passed to store staff with the full conversation. Mandarin, English and Japanese are supported.
Daily reports and exception alerts
Sales and inventory data from each store are automatically compiled into the same report format on schedule. Data without issues is saved directly; anything with an issue goes to a person for review. It connects to your existing systems without replacing them.
Platforms and tools we work with
- ChatGPT
- Gemini
- Perplexity
- Google AI Overviews
- Claude
- Google Business Profile
- Google Maps
- LINE Official Account
- Google Sheets
- n8n
Use cases
Five kinds of retail stores and where each gets stuck
Single stores, chains and stores with online shops get stuck in different places. Here is where we look first for each kind of retailer.
Single store
The owner runs the store alone. Hours and photos on Google Maps are out of date, and customers arrive to find it closed.
Start with Google Business Profile (hours including closing days, product categories and photos), then create a store-information page and FAQs written the way you describe things.
What we track
- Mentions in local questions
- Calls and direction requests from Google Maps
- Whether profile details match reality
Multi-location chain
Stores have different hours and product ranges. Online information gets mixed up, and AI answers may confuse one location with another.
Give each store a Business Profile and store page. Use consistent wording for names, addresses and hours, with a shared store-information sheet as the source. Check each location separately with the same local questions.
What we track
- AI mentions per store
- Consistency of store details
- Calls and direction requests per store
Selling in-store and online
The store POS and online shop keep separate stock records. The website shows stock that has sold out in-store, leading to wasted trips or cancelled orders.
Sync inventory across POS, ERP and e-commerce platforms, notify the responsible person when stock falls below the safety level, and automatically notify customers of online-order shipping status through LINE.
What we track
- Inventory discrepancies
- Orders cancelled due to stockouts
- Time spent adjusting stock manually
Brand with physical stores
Customers see a product online and want to know where they can inspect it in a physical store, but AI answers list only large retail channels.
Clearly list each store's address, hours and displayed product categories on the website, and complete its Business Profile. Test whether AI mentions you with questions about where to see products in a physical store.
What we track
- Mentions in questions about physical stores
- Visits to website store pages
- Store calls and direction requests
Stores needing daily reports
The store manager exports data from the POS and spreadsheets every day to compile sales and inventory reports. Reporting stops when the person responsible takes leave.
Fetch store data automatically on schedule and format it consistently. Send data with issues to a person for review, save data without issues directly, and produce daily reports with notifications.
What we track
- Time spent compiling reports
- Delayed reports
- Time to detect exceptions
Process
From first call to launch
- 01
Free quick scan
Enter your URL in GEO by TriloAI. It checks ChatGPT only, no sign-up, about 1–2 minutes, to see whether AI can read your site.
- 02
Free 30-minute consultation
We review the scan together, confirm how many stores you have and which POS, ERP and e-commerce systems you use, and discuss the questions you most want customers to ask about you.
- 03
Five-platform check
Run up to 15 questions customers ask across 5 AI platforms at once to see which stores AI recommends, which sites it relies on and the first 3 things to do.
- 04
Fix
Fix the website and Google Business Profile and fill gaps in introductions on other sites. Connect inventory sync, low-stock alerts, AI customer service and reports if needed.
- 05
Re-test with the same questions
Keep the questions unchanged and measure again, while checking whether calls and direction requests from Google Maps have increased. Changes usually take a few weeks to show, and no change gets recorded as no change.
- 01
Free quick scan
Enter your URL in GEO by TriloAI. It checks ChatGPT only, no sign-up, about 1–2 minutes, to see whether AI can read your site.
- 02
Free 30-minute consultation
We review the scan together, confirm how many stores you have and which POS, ERP and e-commerce systems you use, and discuss the questions you most want customers to ask about you.
- 03
Five-platform check
Run up to 15 questions customers ask across 5 AI platforms at once to see which stores AI recommends, which sites it relies on and the first 3 things to do.
- 04
Fix
Fix the website and Google Business Profile and fill gaps in introductions on other sites. Connect inventory sync, low-stock alerts, AI customer service and reports if needed.
- 05
Re-test with the same questions
Keep the questions unchanged and measure again, while checking whether calls and direction requests from Google Maps have increased. Changes usually take a few weeks to show, and no change gets recorded as no change.
Pricing
How pricing works
Quotes depend on the number of stores, what needs work (website, Google Business Profile, other sites), which POS, ERP and e-commerce systems to connect, and the scope of monthly re-testing. The ChatGPT quick scan stays free.
Retail stores
Scoped to your needs
Quote after a free 30-minute consultation
- Check 5 AI platforms with GEO by TriloAI and keep a fixed question set
- Identify the first 3 things to do this month based on the report
- Website store information, structured data and content fixes
- Google Business Profile clean-up (hours, product categories and photos)
- Find sites AI relies on where you're missing and help add your information
- Connect inventory sync, low-stock alerts, AI customer service and daily reports when needed
Comparison
How this differs from typical ad agencies
| Item | TriloAI | Typical ad agency |
|---|---|---|
| How results are judged | Calls and direction requests from Google Maps, and whether AI recommends your store | Usually impressions, likes and followers |
| AI recommendations | Measured across 5 AI platforms with the same questions, before and after | Usually not measured |
| After you're found | AI customer service, inventory sync and reports can be connected | Usually not handled |
| After the engagement ends | Website and Business Profile fixes stay with you | Traffic usually stops when ads stop |
Security
How we protect your data
Least privilege
We request only the accounts, permissions and fields the workflow needs.
People make sensitive calls
Medical, refund, pricing and contract decisions always go to a human review queue.
Every step is logged
Each item keeps its source, status and write-back result so it can be traced.
Tested before launch
Normal and failure cases run on test accounts; production starts after your sign-off.
Confidentiality in writing
Scope, data use and retention go into the contract; an NDA can come first.
Handover you can use
Process maps, field mappings and runbooks are delivered so your team can take over.
FAQ
Common questions
What's the difference between GEO and SEO for retail stores?+
SEO gets your pages into Google search results. GEO helps AI assistants like ChatGPT and Gemini understand you and mention you when customers ask where to buy nearby. Much of the work overlaps (an accurate Google Business Profile, clear store information, reviews and introductions on other sites), so we do them together and measure them separately.
How do I know whether AI recommends my store?+
Start with the free quick scan: enter your URL in GEO by TriloAI and see how ChatGPT answers in about 1–2 minutes. For the full picture, the five-platform check runs up to 15 customer questions across 5 AI platforms to see whether you're mentioned and which competitors are ahead of you.
Can you connect my current POS, ERP or e-commerce platform?+
Yes. ERP systems such as Digiwin, SAP Business One and Odoo, e-commerce platforms such as Shopify, Cyberbiz and 91APP, and your store POS are assessed against the integration methods they make available. We connect to your existing systems without asking you to replace them.
What can inventory sync do?+
Connect stock records across POS, ERP and e-commerce platforms so data is entered only once. When stock falls below the safety level you set, the responsible person is notified automatically, and inventory reports are produced daily. You still decide how much stock to order.
Will AI customer service make up product information?+
It is set up to answer only from information you approve: hours, store locations, product descriptions and FAQs you have written. It does not guess when information is missing. Stock transfers, returns, exchanges and complaints are passed to store staff with the full conversation.
How do you handle multiple stores?+
Each store gets a Google Business Profile and store page. Names, addresses and hours use consistent wording, with one shared store-information sheet as the source. We then check each location separately with the same local questions to see which stores AI confuses or misses.
Does this work for just one small store?+
Yes. Small stores usually start with Google Business Profile: correct hours, address, product categories and photos. It costs less and is information nearby people often see when looking for a store.
How long before I see results?+
Each platform responds at its own pace, and changes usually take a few weeks to show. We re-test with the same questions and look at calls and direction requests from Google Maps. No change gets recorded as no change.
Do you guarantee AI will recommend my store?+
No. Each AI platform decides what it recommends, and nobody can guarantee that. What we can do is fill in what AI needs, measure the before and after clearly, and tell you the results as they are.
How is pricing worked out?+
It's scoped to your needs: the number of stores, what needs work and which systems to connect. We quote after a free 30-minute consultation. The quick scan is free.
See whether ChatGPT recommends your store
The free quick scan takes about 1–2 minutes with no sign-up. To review the results together and decide what to do first, book a free 30-minute consultation.